Contact Us
New Sweepstakes Casinos is a research and comparison site covering sweepstakes casinos in the {{ market }}. If you have a question about one of our reviews, spotted something out of date, or want to suggest a platform we haven't covered yet, this page explains the best way to reach us and what we're able to help with.
What we can help with
We're happy to hear from readers on any of the following:
- Corrections to a review — welcome offer terms, editorial ratings, or eligible-state lists that have changed
- Suggestions for sweepstakes casinos we should research and add to our comparisons
- Feedback on how we explain the Gold Coins / Sweepstakes Coins model, redemption process, or how our ratings are worked out
- General questions about how sweepstakes casinos operate, as covered in our Responsible Gambling and Terms and Conditions pages
What we can't help with
New Sweepstakes Casinos is an independent review site — we don't operate any of the sweepstakes casinos listed here, and we can't access, manage or verify individual player accounts. If your query relates to any of the following, it needs to go directly to the operator in question, not to us:
- Deposit issues, Sweepstakes Coins redemption, or identity verification (KYC) on a specific account
- Login problems, password resets, or account closures
- Bonus credits that haven't appeared, or disputes over welcome offer terms on operators such as Crown Coins, SplashCoins or any other platform reviewed on this site
- Refunds, billing, or purchases of Gold Coin packages
Every sweepstakes casino publishes its own support channel — usually a help centre or contact email inside the account dashboard — and that's the fastest route for anything account-specific. We simply don't have visibility into individual player data, so reaching out to us for these matters will only slow down your resolution.
Before you write in: a few things worth checking first
A good number of the messages we get are answered by our existing pages, so it's worth a quick check first:
- Availability by state changes regularly — operators add or remove states, and laws are updated at the state level, so always confirm current eligibility on the operator's own site before signing up
- The "no purchase necessary" alternative method of entry is a standard feature of legitimate sweepstakes promotions — if a site seems to hide this, that's worth flagging to us as feedback
- Redemption of Sweepstakes Coins typically requires identity verification, has a minimum threshold, and can take time to process — this is normal and not something we can expedite on your behalf
- Age requirements differ by operator, with most requiring players to be at least 18, and some setting the bar at 21 depending on the state or company policy
For background on how the sweepstakes model works, prize redemption, and playing responsibly, our Responsible Gambling page and Terms and Conditions page cover the detail in full. You can also read more about our approach to reviewing operators on our About Us page.
How our reviews stay independent
vilasre5.us may earn a commission when a reader signs up through a link on this site. That relationship never decides where an operator sits in our rankings — placement is based on our own research into welcome offers, redemption terms, game libraries and state availability, not on who pays us. If you think a listing is inaccurate or out of date, telling us is one of the most useful things a reader can do, and we do act on it.
A general note on legality and your own situation
We're not able to give personal legal advice about whether a particular sweepstakes casino is available or permitted where you live. Laws vary by state, change over time, and operators may choose to exclude certain states on their own terms. If you're unsure whether a platform serves your state, the operator's own terms and conditions page — usually linked in the account signup flow — is the authoritative source, not a third-party review site.